Return Policy

Returns

If you have a faulty item that has been purchased directly from Ogam (either from the shop or online), please return by post to Ogam Oils

Ogam Oils
The Apothecary
Chapel Hill
Carlingford
Co. Louth

A91 D86V

Returns should be posted to the above address within 7 days of receipt.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

You will be notified by email once your returns have been received and processed.

Where the rejection of the goods is due to a defect or discrepancy in the order, you’re entitled to a full refund or replacement. We will either issue with a refund or a replacement product as required.

If you have purchased a faulty item from any of our Retailers, please deal directly with them to process your query.

We do not offer returns or refunds however this does not affect your statutory rights.

If you have a complaint about our products please read below:

We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute. We will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to info@tanorganic.com